Refund policy

Return & Exchange Policy

Dear customer,

At Vape Shop Wholesale, we take pride in delivering quality products and dependable service. In the rare event an item arrives defective, we’ve created a clear return process to help resolve the issue quickly.

Handling a Defective Item

1. Report the Issue (within 14 days of delivery)
If your product isn’t working as expected, please contact us within 14 days of delivery to start a return request.

Contact Us: Email our support team with:

• Your order number

• A brief description of the issue

• Photos and/or video showing the defect (recommended)

2. Review Process
Once your request is received, our team will review the details and respond with the next steps.

Return Shipping Costs: We evaluate each case individually to determine whether return shipping is covered or whether it may be deducted from the refund (if applicable).

3. Return Authorization & Shipping
If your return is approved, we’ll provide return instructions and—when applicable—a prepaid return label. Please follow the provided instructions to ensure your return is processed smoothly.

4. Inspection & Refund
After we receive the returned item, we will inspect it to confirm the defect. Once confirmed, a refund will be issued to the original payment method within 3–5 business days, covering the price of the item.

For additional details, please refer to our Refund Policy page on the website.

Thank you for choosing Vape Shop Wholesale. If you have any questions or need help, our support team is here for you.